General Regulations

I. INTRODUCTION

The following regulations have been issued by: Le Palmier Hotels & Resorts, a brand established by Kim Sa Tourism Trade Investment Company Limited and managed by Dong Tay Hospitality Joint Stock Company, a member of Dong Tay Group (hereinafter referred to as “Le Palmier Hotels & Resorts”) to ensure safety, stability and protect the interests of Customers. These regulations will be strictly implemented by the entire Management Board and staff of the Hotel branded Le Palmier Hotels & Resorts. Le Palmier Hotels & Resorts wants Customers to enjoy the facilities, services and benefits of the Hotels. Accordingly, Customers need to clearly understand and comply with the General Regulations (“QDC”) to ensure that guests receive the best experience of the Hotel Services.

This Circular may be amended and supplemented at any time according to the decision of Dong Tay Hospitality Joint Stock Company to improve the quality of Services and Customer experience and is posted on the official website of Le Palmier Hotels & Resorts at the address https://ww.lepalmier.vn  (Hereinafter referred to as “Website”).

II. INFORMATION ABOUT PRODUCTS/SERVICES

The products/services that Le Palmier Hotels & Resorts provides on the Website include: Accommodation services, event parties or other additional services that Le Palmier Hotels & Resorts provides from time to time such as transportation, entertainment, cuisine...

In addition, other information and documents presented on this website will be provided by Le Palmier Hotels & Resorts legally and for reference only and not for professional advice. Please contact us to receive advice on detailed information. At the same time, Le Palmier Hotels & Resorts reserves the right to change, update and improve the information and documents without prior notice.

Le Palmier Hotels & Resorts and any of its employees, managers, and agents shall not be liable in any way for any loss, damage or expense arising from the access to and use of this website and any websites linked to it, including but not limited to, loss of profit, direct or indirect losses.

III. COPYRIGHT, TRADEMARKS

Le Palmier Hotels & Resorts is the owner of the trademarks, logos and labels of the products/services posted on this website. Any individual or organization is not allowed to use any trademarks, logos, labels of those products/services without the written consent of Le Palmier Hotels & Resorts.

IV. CONNECTED WEBSITES

Le Palmier Hotels & Resorts is not responsible for the content or information, materials from any other website not owned/managed by Le Palmier Hotels & Resorts that links to this website. (“Other Websites linked to this Website”)When accessing and using content, information, and documents from other websites linked to this website, customers must bear all risks and comply with the terms and conditions applicable to such access/use.

We are not responsible in any way for the collection of personal information at other websites linked to this website.

V. GENERAL PROVISIONS

1. Customers must present one of the legal documents showing personal identification information as required by law when checking in.
2. Customers are not allowed to bring into the hotel weapons, radioactive substances, toxic substances, flammable and explosive substances, pets, strong-smelling fruits and other prohibited items according to the law or local government regulations.
3. All forms of gambling and drug use are strictly prohibited in the Hotel area. In case of violation, the Customer shall be fully responsible before the laws of Vietnam and the Hotel.
4. Guests are not allowed to cook or smoke in bedrooms or public areas except in the smoking area.
5. Check-in time is 3:00 PM and check-out time is 11:00 AM. If guests check in earlier or check out later than the above times, they will have to pay the corresponding additional charges according to the hotel's regulations.
6. Upon check-in, please check the quantity and condition of the property in the room according to the "List of property in the guest room". If there is not enough or in a damaged state, please notify the Reception immediately, and will be fully responsible for any loss or damage that may occur during the process.
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7. Valuables such as jewelry, money and personal electronic devices must be kept in the safe in the room. The hotel is not liable for any loss or damage to the personal property of the Guest in case the Guest fails to comply with the regulations.
8. Ensure that relatives visiting guests at the hotel must register at the reception desk and comply with hotel regulations.
9. Customers do not use the bedroom for other purposes such as an office.
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10. For security reasons, guests are not allowed to go to their room or move equipment or furniture from room to another room without notifying the front desk.
11. Guests must settle all bills and return room keys to the receptionist before leaving the hotel.
12. Customers must comply with State and Hotel regulations on ensuring safety and disease prevention.
13. Comply with safety regulations while in a vehicle moving in the area.
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14. Behave properly in public places: Respect the principle of first come, first served; Give priority to pregnant women, people with disabilities, the elderly and the weak; Do not make noise or shout; Do not put your feet on chairs and do not do other uncivilized acts in public areas; Manage children in the area
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15. Upon leaving the room, the Guest must ensure that (i) all electrical appliances have been returned to their original condition; (ii) the room has been securely locked; and (iii) the room key is not given to anyone else.
16. At hotel apartments: strictly comply with hotel regulations regarding cooking in rooms and proper use of electrical appliances.
17. Do not bring food, drinks, fruits, strong-smelling foods (durian, jackfruit, fish sauce, etc.) into the hotel room.
18. Guests are requested to comply with the swimming pool operating hours at the facility (which may change depending on the nature of the weather and the season of the year). Guests using the swimming pool before and after the operating hours (different facilities may have different closing/opening times depending on the geography/season) must ensure and be responsible for their own health and safety without any complaints to the Hotel.
19. Guests are requested to dress appropriately when in the common areas of the Hotel, especially in public areas such as the lobby, restaurant, etc. to show respect for other cultures. Guests are absolutely not allowed to be nude, including children.
20. Carry out other procedures as prescribed by Le Palmier Hotels & Resorts and local accommodation management authorities at each time (if any).
21. The Hotel Management may require Guests to leave the Hotel without any refund of any costs for Guests who deliberately ignore and violate the Hotel's rules and regulations.
22. Noise regulations: after 22:00, Guests are not allowed to turn on the TV, music on speakers with too loud volume or talk too loudly to ensure public order. Noise will be considered excessive when Hotel Guests feel annoyed or uncomfortable.
23. Carry out other procedures as prescribed by Le Palmier Hotels & Resorts from time to time (if any).