Measures and mechanisms for resolving complaints and disputes on the website
- Self-negotiation
- Bring to law enforcement
- Other forms
Le Palmier Hotels & Resorts is responsible for resolving Customer complaints related to products/services provided by Le Palmier Hotels & Resorts on the website www.lepalmier.vn
Le Palmier Hotels & Resorts will receive/process complaints arising after receiving notification from customers regarding product/service purchases on the website www.lepalmier.vn
Customers have the right to request protection from competent authorities in case disputes with Le Palmier Hotels & Resorts are not satisfactorily resolved.
In specific cases, we will: require customers to be responsible for providing accurate tangible and intangible information about the arising complaint or conflict that needs to be resolved and that the Customer has found himself damaged.
Le Palmier Hotels & Resorts will resolve disputes according to the following process:
Step 1: Le Palmier Hotels & Resorts Customer Service Department will receive complaints from Members or the Sales Department will receive complaints from Customers. These Departments will proactively resolve quickly and immediately respond to the results of resolving complaints based on the Policies that Le Palmier Hotels & Resorts has announced.
Step 2: In case of complexity or not specified in the policies that Le Palmier Hotels & Resorts has published, the Customer Care Department/Sales Department will commit to a response period to the Customer of no more than 07 days.
Step 3: Transfer the complaint resolution results to relevant departments for implementation (Sales Department, Consulting Department, etc.) and call the Customer to confirm that the complaint has been resolved.
If through negotiation, the conflict arising from the transaction cannot be resolved, Le Palmier Hotels & Resorts will seek the intervention of a competent legal authority to ensure the legitimate interests of the parties, especially the Customer.
For any questions, please contact:
Dong Tay Hospitality Joint Stock Company
Transaction address in Ho Chi Minh City: 192 Tran No, Ward 2, An Khanh Ward, Thu Duc City, Ho Chi Minh City, Vietnam
Email: truong.hx@dongtayhospitality.vn
Hotline: 0938 054 777
