This Privacy Policy generally describes how Le Palmier Hotels & Resorts collects and uses your personal information in the course of using and operating Le Palmier Hotels & Resorts websites, products and services (“our products”). When Le Palmier Hotels & Resorts collects personal information over the Internet, we always adhere to the basic principle that such information is provided (registered) voluntarily. We will only collect personal information for the period necessary to fulfill our purpose of collecting information, which purpose will be clearly stated.
If you do not wish to provide (register) the personal information we seek, you may decline to provide it. In such cases, you may not be able to access some of the services we offer through our Websites.
I. Information collected
We collect Customer personal information during Customer interactions with Our Products on this website.
Below are the sources of information we collect:
- Information Customers Provide to Us: We collect any information Customers provide in connection with Our Products.
- Information from Other Sources: We may collect information about Customers from other sources, including service providers, partners and publicly available sources.
1. Purpose of collecting personal information
We use pixels and other similar technologies (“”) to identify a Customer’s browser or device, learn more about a Customer’s preferences, provide essential features and services to the Customer, and for other additional purposes, including:
- Recognize Customers when they log in and/or use our services. This allows us to provide Customers with recommendations, display personalized content, and provide other customized features and services.
- Conduct research and analysis to improve Our Products.
- Improve service quality.
- Deliver content, including advertising, relevant to Customer interests on our websites and third-party websites.
- Measure and analyze the quality of Our Products.
Cookies allow you to take advantage of some of our essential features. For example, if you block or reject our cookies, you will not be able to use certain products or services that require you to log in, or you may have to manually adjust some new preferences or language settings when you visit our websites again.
Approved third parties may also place bids when Customers interact with Our Products. These third parties typically include search engines, measurement and analytics providers, social networks, and advertising companies. Third parties use bids in the delivery of content, including ads relevant to Customers' interests, to measure the effectiveness of ads, and to perform certain services on our behalf.
You can manage your browser through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new emails, how to notify you when you receive new emails, and how to turn them off when they expire. If you turn them all off on your browser, neither we nor third parties will be able to switch to your browser. However, if you do this, you may have to manually adjust some of your preferences each time you visit the site, and some features and services may not work.
2. Information protection
Le Palmier Hotels & Resorts is always aware that the operation and development of Le Palmier Hotels & Resorts is based on the cooperation and trust of customers towards us. To strengthen and develop this relationship, Le Palmier Hotels & Resorts will make every effort to protect all information provided by customers. Therefore, the storage and use of private information provided by customers to Le Palmier Hotels & Resorts must strictly comply with the following principles:
- Customer information requested to provide necessary and relevant information for Le Palmier Hotels & Resorts to clearly understand customer needs and ensure safe and convenient management, exploitation and operation of the website;
- The storage and use of private information provided by customers must be done systematically, accurately and updated to ensure maximum benefits for customers when exploiting and using services and products provided by Le Palmier Hotels & Resorts;
- Le Palmier Hotels & Resorts commits not to disclose any private information provided by customers to any third party individuals or organizations, except in cases where the customer accepts or is required by law;
- Le Palmier Hotels & Resorts will maintain strict security systems to store and protect information provided by customers from any illegal access;
- Access to personal information provided by Le Palmier Hotels & Resorts customers and employees is subject to Le Palmier Hotels & Resorts' privacy policies.
3. Information storage time
We retain Customer personal information to ensure Customer's continued use of Our Products, and for as long as necessary to achieve the purposes set out in this Privacy Policy, or as required by law (including for tax and accounting purposes), or to perform other tasks as notified to you in advance. The length of time we retain specific personal information varies depending on the purpose of use and we will delete Customer personal information in accordance with applicable law.
4. The people or organizations that may have access to that information
Le Palmier Hotels & Resorts Website Administration maintains strict management of the personal information collected and appropriate measures are taken to prevent unauthorized use, disclosure or modification of such information. Where specific terms of use are posted on the Website, those terms of use shall prevail over this “Privacy Policy”.
5. Address of the information collection and management unit, including contact methods so that consumers can learn about the collection and processing of information related to them.
If you have any questions about the privacy policy at Le Palmier Hotels & Resorts or would like to contact our data controller, please contact us and we will try to answer your questions. You can also contact us at the address below:
Email:truong.hx@dongtayhospitality.vn/ Hotline: 0938 054 777
Our business is constantly changing and this Privacy Policy may also be amended. Customers should visit and check our website regularly to update the latest changes. Unless otherwise stated, our current Privacy Policy applies to all personal information we have about Customers and their accounts. Amendments to this Policy will in no case reduce the level of protection of personal information collected in the past without notifying the relevant Customer and giving the Customer a choice.
6. Methods and tools for consumers to access and edit their personal data on the e-commerce system of the information collection unit
Customers can view, update, and delete certain information about their account and their interactions with Our Products. If Customers are unable to access or update their information themselves, Customers can always contact us for assistance.
Account Information: If the Customer wishes to add, update or delete information related to his/her account, please visit www.leplamier.vn or contact Le Palmier Hotels & Resorts Customer Care Center via hotline 0938 054 777. When Customers update or delete any information, we always keep a copy of the previous version for technical reasons.
Contact: If the Customer does not want to receive promotional content from us, please unsubscribe or adjust the Customer's communication preferences at the Website www.lepalmier.vn (or other methods as stipulated in the relevant contract with the Customer).
Advertising: If a Customer does not wish to see interest-based advertising, please opt out as directed by the relevant advertising sites (or otherwise as set out in the relevant Customer Agreement).
Browsers and Devices: The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new offers, how to have the browser notify you when you receive new offers, or how to turn off the feature altogether.
II. Information security recommendations
To enhance the security of personal information, customers should pay attention to the use and protection of your own personal information by complying with the regulations.
following:
- Do not disclose your name/username and/or password to anyone, do not write or use it in places where others can see or know it.
- When choosing a password, customers should not choose easy-to-understand information such as full name, date of birth, phone number or some characters or numbers that can be easily guessed from full name, date of birth, phone number.
- Log out of your system and browser when you leave your computer, even for a short time.
- Change password immediately if double password is exposed, in case of necessity, customer must notify and request Le Palmier Hotels & Resorts for support.
- In case any illegal transaction or action is performed in relation to your account or personal information without permission from the competent authority or due to intentional or unintentional mistake of the customer, Le Palmier Hotels & Resorts understands that you will be responsible for all losses and responsibilities as prescribed by law when such transaction or action is performed.
